Remote Patient Support Specialist

HCA Healthcare; Nashville (TN); Remote; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Work from Home

Medical benefits

401(k) with company match

Tuition assistance

Life insurance

Zusammenfassung

HCA Healthcare is seeking a Patient Support Representative to assist patients remotely from home. You will screen and evaluate insurance coverage, verify benefits, obtain authorizations, and file applications to support timely care access.

The role emphasizes accurate data entry, follow-up with patients and agencies, and collaboration with care teams. A healthcare background and remote work readiness are preferred.

Qualifikationen

• Minimum one year related experience required, preferably in healthcare.
• Relevant education may substitute experience requirement.
• Work from home roles require employees must have high speed internet 60 MB download and 10 MB upload.

Aufgaben

• Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity application.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
• Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.
• Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.
• Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately. Document progress notes to the patient's file and the hospital computer system.
• Participates in ongoing, comprehensive training programs as required.
• Follows policies and procedures to contribute to the efficiency of the office. Covers and assists with other office functions as requested.
• Will be required to make field visits as necessary.

Kenntnisse

Healthcare experience

Customer service

Jobbeschreibung

HCA Healthcare is seeking a Patient Support Representative to assist patients remotely from home. You will screen and evaluate insurance coverage, verify benefits, obtain authorizations, and file applications to support timely care access.

The role emphasizes accurate data entry, follow-up with patients and agencies, and collaboration with care teams. A healthcare background and remote work readiness are preferred.