Remote Patient Support Coordinator

UBC; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote opportunities

Competitive salaries

Growth opportunities for promotion

401K with company match*

Tuition reimbursement

Flexible work environment

20 days PTO, accrued

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Telemedicine(Virtual doctor)

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Discount programs

Job summary

UBC is seeking a Coordinating Center Associate - Customer Service Support to provide consistent customer service for the assigned pharmaceutical programs. This remote role supports patients and healthcare providers, handles data validation, and ensures program compliance while adhering to SOPs and timelines.

Ideal candidates will have 3+ years of customer service experience, strong communication skills, and the ability to manage multiple programs with diligent documentation.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• 3+ years of relevant experience in customer service or support.
• Proficient in multitasking and prioritizing tasks under shifting priorities.
• Excellent written and verbal communication skills.
• Ability to work a flexible schedule including on-call coverage as needed.

Responsibilities

• Handle inbound/outbound contacts from patients, providers, and stakeholders.
• Provide consistent customer service support for assigned programs.
• Follow program guidelines and reference disease/medication scripts.
• Communicate via phone, fax, and email to retrieve data and resolve discrepancies.
• Complete follow-up, data entry, and safety reporting per guidelines.
• Update program applications and CTMS with corrections.
• Escalate issues to supervisor with concise summaries.
• Document communications in the official logs per SOPs.

Skills

Customer service experience

Multitasking

Microsoft Office

Excellent written and verbal comms

Flexible schedule

Education

High School Diploma

Some college

Tools

Microsoft Office

Job description

UBC is seeking a Coordinating Center Associate - Customer Service Support to provide consistent customer service for the assigned pharmaceutical programs. This remote role supports patients and healthcare providers, handles data validation, and ensures program compliance while adhering to SOPs and timelines.

Ideal candidates will have 3+ years of customer service experience, strong communication skills, and the ability to manage multiple programs with diligent documentation.