Remote Patient Care Call Center Agent

HCA Healthcare, Inc.; Albany (GA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan with match

Education assistance

Employee discounts

Job summary

HCA Healthcare is hiring a Remote Customer Service Call Center Agent to handle patient account inquiries from home. You will work with inbound and outbound calls, review balances, and guide customers toward payment resolutions while maintaining compliance and quality metrics.

Candidates should have at least one year of customer service experience, prefer healthcare call center exposure, and be comfortable using multiple systems.

Qualifications

• Minimum one-year customer service experience required in a healthcare office, hospitality, retail, or related field.
• Previous call center experience in healthcare preferred.
• Ability to handle multiple systems and stay on phone for large portions of the day.

Responsibilities

• Handle inbound and outbound calls from patients, guarantors, or third parties to review accounts and secure payment.
• Navigate multiple systems to research and update account information.
• Document inquiries and actions in the systems with accuracy.
• Explain bills and options, and assist with rebills or insurance changes.
• Escalate issues to appropriate departments while maintaining a professional demeanor.

Skills

Customer service experience

Job description

HCA Healthcare is hiring a Remote Customer Service Call Center Agent to handle patient account inquiries from home. You will work with inbound and outbound calls, review balances, and guide customers toward payment resolutions while maintaining compliance and quality metrics.

Candidates should have at least one year of customer service experience, prefer healthcare call center exposure, and be comfortable using multiple systems.