Remote Medical Debt Collections Agent

HCA Healthcare; Idaho Falls (ID); À distance; USD 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical & dental

Vision & behavioral health

Telemedicine

401(k) match

Tuition assistance

Employee stock purchase plan

Life insurance

Adoption assistance

Résumé du poste

Parallon is seeking a Patient Account Collections Specialist to handle outbound calls, follow up on accounts, and resolve patient receivables from a home-based setup within the HCA hospital market. The role emphasizes excellent customer service and adherence to production standards.

Responsibilities include dialing, identifying and escalating issues, updating records, and working with patients to secure payments while maintaining quality scores and attendance guidelines.

Qualifications

• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• Bilingual is not required, but a plus.

Responsabilités

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Spend 90% of your day on the phone.
• Identify problem accounts and escalates as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Collaborate with team and management in a professional manner.

Connaissances

Call center experience

Description du poste

Parallon is seeking a Patient Account Collections Specialist to handle outbound calls, follow up on accounts, and resolve patient receivables from a home-based setup within the HCA hospital market. The role emphasizes excellent customer service and adherence to production standards.

Responsibilities include dialing, identifying and escalating issues, updating records, and working with patients to secure payments while maintaining quality scores and attendance guidelines.