Remote Patient Support Advocate I

Henry Meds; United States; Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Fully remote position

401(k) matching

Unlimited PTO

Healthcare benefits

Job summary

Henry Meds is seeking a Patient Advocate I to be the frontline contact for patients. You will resolve standard non-clinical needs via phone, voicemail, email, chat, and other approved channels, owning interactions from start to finish.

You will work across CRM, EHR, and billing platforms, maintain patient privacy under HIPAA, and escalate when needed. This is a fully remote role with occasional travel, offering generous PTO and benefits.

Qualifications

• Experience in telehealth, healthcare, pharmacy support, subscription services, or regulated customer service.
• Experience with Zendesk, Zoho, an EHR, or billing platforms.
• Clear and compassionate verbal and written communication skills.
• Strong active listening, problem-solving, organization, and follow-through.
• Ability to work independently in a remote environment while collaborating with a distributed team.
• Commitment to patient privacy, accurate documentation, and continuous learning.

Responsibilities

• Communicate with patients by phone, email, and chat with timely, empathetic service.
• Assist across phone, email, chat, voicemail, billing, account support, subscriptions, scheduling, and more.
• Own assigned patient needs from first contact through resolution in CRM, EHR, billing, and related systems.
• Explain next steps and required actions to patients; escalate unresolved work when needed.
• Protect patient confidentiality and follow HIPAA and privacy requirements.

Skills

Telehealth experience

Healthcare support

Subscription services

Regulated customer service

Tools

Zendesk

Zoho

EHR

Billing platforms

Job description

Henry Meds is seeking a Patient Advocate I to be the frontline contact for patients. You will resolve standard non-clinical needs via phone, voicemail, email, chat, and other approved channels, owning interactions from start to finish.

You will work across CRM, EHR, and billing platforms, maintain patient privacy under HIPAA, and escalate when needed. This is a fully remote role with occasional travel, offering generous PTO and benefits.