Patient Advocate I (Fully Remote)

Henry Meds; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Platinum PPO

Vision & Dental

401(k) matching

Unlimited PTO

Remote friendly

Job summary

Henry Meds is a Las Vegas-based telehealth company with a largely remote U.S. team. The Patient Advocate I role focuses on resolving non-clinical needs for patients via phone, email, chat, and other approved channels.

You will own patient interactions from first contact to resolution, coordinating with internal teams as needed, and contributing to a patient-first service culture.

Qualifications

• Experience in telehealth or healthcare customer service.
• Ability to resolve non-clinical needs with ownership.
• Comfort with multi-channel communication (phone, email, chat).

Responsibilities

• Communicate with patients by phone, email, and chat across billing, scheduling, refill support, and portal navigation.
• Own assigned patient needs from first contact through documented resolution.
• Follow approved daily work assignments and workflow guidance while meeting quality and productivity expectations.

Skills

Empathy

Customer service

Ownership mindset

Tools

Zendesk

Zoho

EHR

Job description

• The Patient Advocate I is the primary frontline contact for Henry Meds patients, resolving standard non-clinical needs through phone, voicemail, email, chat, and other approved channels.
• This role owns the patient interaction, completes authorized actions, coordinates internal help when needed, and keeps the patient informed through resolution.

Key Responsibilities:

• Communicate with patients by phone, email, and chat using timely, empathetic, and ownership-driven service across billing, scheduling, refill support, and portal navigation.
• Own assigned patient needs from first contact through documented resolution, managing non-clinical portions of requests that require clinical action.
• Follow approved daily work assignments, queue priorities, and workflow guidance while meeting quality, accuracy, and productivity expectations.

Qualifications and Benefits:

• Experience in telehealth, healthcare, or regulated customer service with platforms like Zendesk, Zoho, or EHR is preferred.
• Platinum PPO Healthcare
• Vision & Dental
• 401(k) matching
• unlimited PTO
• fully remote work environment.

Henry Meds

Henry Meds is a direct-to-consumer telehealth company on a mission to create a world where everyone has the health to live fully– regardless of insurance status or plan. Headquartered in Las Vegas with a largely remote U.S. team, they foster a patient-first culture driven by five core values.