Remote Patient Experience Advocate

Ali Aydi; Las Vegas (NV); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Platinum PPO Healthcare

Vision & Dental

401(k) with matching

Unlimited PTO

Fully remote

Travel occasionally

Job summary

Henry Meds is a remote-first telehealth company delivering care across 40 states. The Patient Advocate I role focuses on frontline patient support, handling non-clinical needs via phone, email, chat, and other channels.

You will own interactions through resolution, coordinating with internal teams and maintaining HIPAA-compliant records. The role emphasizes empathetic service, cross-functional collaboration, and adherence to policies, with remote work and generous PTO/benefits.

Qualifications

• Experience in telehealth, healthcare, pharmacy support, or regulated customer service.
• Experience with Zendesk, Zoho, an EHR, or billing platforms.

Responsibilities

• Communicate with patients by phone, email, and chat with timely, empathetic service.
• Handle non-clinical requests across billing, subscriptions, scheduling and portal navigation.
• Follow established processes and escalate when needed.
• Coordinate with internal teams and document resolutions in CRM/EHR.
• Maintain patient privacy and HIPAA compliance.

Skills

Telehealth experience

Healthcare support

Pharmacy support

Subscription services

Regulated customer service

Tools

Zendesk

Zoho

EHR

Billing platforms

Job description

Henry Meds is a remote-first telehealth company delivering care across 40 states. The Patient Advocate I role focuses on frontline patient support, handling non-clinical needs via phone, email, chat, and other channels.

You will own interactions through resolution, coordinating with internal teams and maintaining HIPAA-compliant records. The role emphasizes empathetic service, cross-functional collaboration, and adherence to policies, with remote work and generous PTO/benefits.