Remote Patient Advocate I - Frontline Care & Support

Henry Meds; United States; À distance; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Platinum healthcare + vision & dental

401(k) with employer match

Unlimited PTO

Floating holidays

Company-observed holidays

Résumé du poste

Henry Meds is seeking a Patient Advocate I to serve as the primary frontline contact for patients, resolving standard non-clinical needs via phone, email, chat, and other approved channels. You will own the patient interaction, coordinate internal help, and keep patients informed through resolution.

The role requires experience in telehealth or regulated customer service, familiarity with Zendesk/Zoho/EHR, and strong communication skills.

Qualifications

• Experience in telehealth, healthcare, pharmacy support, subscription services, or regulated customer service.
• Experience with Zendesk, Zoho, an EHR, or billing platforms.
• Clear and compassionate verbal and written communication skills.

Responsabilités

• Provide frontline patient support via phone, email, chat, and portal.
• Handle non-clinical requests across billing, subscriptions, scheduling, and accounts.
• Own patient needs from first contact to resolution.
• Escalate clinical matters to licensed teams per HIPAA.
• Document actions in CRM, EHR, and billing systems.

Connaissances

Communication

Active listening

Problem solving

Organization

Follow-through

Outils

Zendesk

Zoho

EHR

Billing platforms

Description du poste

Henry Meds is seeking a Patient Advocate I to serve as the primary frontline contact for patients, resolving standard non-clinical needs via phone, email, chat, and other approved channels. You will own the patient interaction, coordinate internal help, and keep patients informed through resolution.

The role requires experience in telehealth or regulated customer service, familiarity with Zendesk/Zoho/EHR, and strong communication skills.