Remote Patient Advocate – Entry Level

Kenyan Edu; Las Vegas (NV); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Platinum PPO Healthcare + Vision &

401(k) with matching

Unlimited PTO

Floating holidays

Fully remote with occasional travel

Job summary

Henry Meds, a remote-first telehealth company, is seeking a Patient Advocate I to be the frontline contact for patients. This role handles standard non-clinical inquiries via phone, email, chat, and other approved channels, owns cases through resolution, and coordinates with internal teams as needed.

You will work in a fully remote capacity with a distributed US team, supporting accounts, subscriptions, billing, and scheduling while preserving patient privacy and following HIPAA guidelines.

Qualifications

• Experience in telehealth, healthcare, pharmacy support, subscription services, or regulated customer service.
• Experience with Zendesk, Zoho, an EHR, or billing platforms.
• Clear and compassionate verbal and written communication skills.
• Strong active listening, problem-solving, organization, and follow-through.
• Ability to work independently in a remote environment while collaborating with a distributed team.

Responsibilities

• Interact with patients by phone, email, and chat with timely, empathetic, ownership-driven service.
• Serve as a generalist across phone, email, chat, voicemail, billing, scheduling and more non-clinical workflows.
• Own assigned patient needs from first contact through documented resolution.
• Complete authorized actions in the CRM, EHR, billing platforms, and related systems.
• Explain next steps, expected timing, and any action required from the patient.
• Escalate stalled or unresolved work through the defined operating path.
• Protect patient confidentiality and follow HIPAA, privacy, and documentation requirements.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Remote work

Tools

Zendesk

Zoho

EHR

Billing platforms

Job description

Henry Meds, a remote-first telehealth company, is seeking a Patient Advocate I to be the frontline contact for patients. This role handles standard non-clinical inquiries via phone, email, chat, and other approved channels, owns cases through resolution, and coordinates with internal teams as needed.

You will work in a fully remote capacity with a distributed US team, supporting accounts, subscriptions, billing, and scheduling while preserving patient privacy and following HIPAA guidelines.