Remote Patient Services & Transition Lead

American Oncology Network, Inc.; Fort Myers (FL); Hybride; USD 22 000 - 41 000; Plein temps

Résumé du poste

American Oncology Network, Inc. is seeking a Remote Training and Transition Specialist to guide front desk staff through clinic integrations and new SOPs. You will train staff, develop SOPs, and coordinate cross-location transitions, ensuring compliance with regulatory standards.

The role demands heavy travel (>75%), strong analytical and communication skills, and proficiency with MS Office and Workday. Remote work is supported for this fast-paced multi-site environment.

Qualifications

• High school education required.
• Valid state Driver’s License for travel to satellite offices and offsite meetings.
• Minimum 3 years of patient service specialist experience.
• Prior Training experience.
• Strong analytical and critical thinking abilities.
• Excellent English communication; second language is an asset.
• Ability to travel >75% and work remotely.

Responsabilités

• Subject matter expert and trainer on transition issues related to front desk operations of clinic.
• Support staff transitioning to a new organization; advocate for policy changes.
• Deliver capability for staff to understand and respond to transition-related issues.
• Train all new employees meeting deadlines; write and deliver SOPs.
• Oversee training of staff from various locations, in person and via webinar.
• Travel extensively, including extended stays out of state.
• Ensure compliance with regulatory requirements and organizational policies.

Connaissances

Analysis & Critical Thinking

Interpersonal Effectiveness

Communication Skills

Customer Service

Self-Management

Leadership

Human Resources Management

Problem Solving

Formation

High school education

Outils

MS Office Word

Excel

PowerPoint

Outlook

Workday

Description du poste

American Oncology Network, Inc. is seeking a Remote Training and Transition Specialist to guide front desk staff through clinic integrations and new SOPs. You will train staff, develop SOPs, and coordinate cross-location transitions, ensuring compliance with regulatory standards.

The role demands heavy travel (>75%), strong analytical and communication skills, and proficiency with MS Office and Workday. Remote work is supported for this fast-paced multi-site environment.