Patient Services Specialist Transition Associate (Travel)

AON Central Services, LLC; United States; A distancia; USD 22.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with 100% match

Paid Time Off (PTO)

Tuition assistance

Health insurance

Descripción de la vacante

AON is seeking a remote-based trainer and transition specialist to support front desk operations across multiple locations. You will guide staff through organizational changes, write and deliver SOPs, and ensure compliance with regulatory requirements while traveling extensively in the US.

The role requires strong communication, leadership, and problem-solving skills, plus a high school diploma and travel readiness. Expect 75%+ travel and a standard M-F schedule with some weekend work as needed.

Formación

• High school education required.
• 3+ years in patient service or related field preferred.
• Strong analytical and problem-solving abilities with attention to detail.

Responsabilidades

• Serve as subject matter expert and trainer on transition issues for front desk operations.
• Support staff during organizational changes and policy updates; deliver training and SOPs.
• Embed transition processes; ensure staff understand and respond to transition issues.

Conocimientos

Critical Thinking

Interpersonal Effectiveness

Communication Skills

Self-Management

Leadership & Mentoring

Human Resources Management

Project Collaboration

Educación

High school education

Herramientas

MS Office (Word, Excel, PP, Outlook)

Workday

Descripción del empleo

Location: Remote Position Hiring Range: $16.00 - $30.21 This position requires travel all over the US on a consistent basis. Candidates will only be considered if they can travel over 50%.

RESPONSIBILITIES

Subject matter expert and trainer on transition issues related to front desk operations of clinic. Support staff transitioning to a new organization, and act as an advocate for change of necessary policies. To embed transition within the organization, delivering capability for staff to understand and respond appropriately to transition-related issues. Train all new employees meeting all deadlines. Evaluate current processes and make recommendations on how to integrate them into new processes within AON. Demonstrate a thorough and detailed understanding of all SOP’s to ensure that they are applied appropriately during the integration process. Write SOPs and deliver them. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures Responsible for overseeing training of staff from various locations, both in person and via webinar. Will be expected to assist in other areas when requested to ensure a smooth transition. Extensive travel, including extended stays out of state will be required.

QUALIFICATIONS

Education: High school education required.

Certifications/Licenses: Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Experience: Minimum 3 years of patient service specialist experience required Prior Training experience Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment. Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation. Computer Skills: Expert in MS Office Word, Excel, Power Point, and Outlook required. Workday experience required. Travel: >75% Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. Occasional weekend work may be required pending transition needs.

ABOUT AON

#LI-REMOTE American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care. AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient. Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network.

• Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program.
• Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.

At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country.