Remote Patient Services Specialist II

Labcorp; North Carolina; Remote; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) plan

PTO / FTO

Tuition reimbursement

Employee stock purchase plan

Zusammenfassung

Labcorp Genetics is seeking a Customer Service Support Representative (Remote) to handle inbound/outbound calls from patients, providers, and payers. The role includes resolving patient accounts receivable, explaining billing options, and initiating payment plans, all within a structured training program.

The position operates Monday–Friday with EST hours; pay ranges from $19 to $22 per hour. Benefits and equal opportunity employer statements underscore the supportive Labcorp culture.

Qualifikationen

• High School diploma or GED equivalent.
• 3 years or more healthcare related call center experience.

Aufgaben

• Answer high volume of inbound calls from patients, doctor's offices and/or private insurance carriers.
• Make outbound calls to resolve open Patient AR and to resolve customer inquiries.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Ability to become proficient with processes after completing a structured training program.

Kenntnisse

Healthcare call center experience

Verbal communication

Written communication

Attention to detail

Team-oriented mindset

Bilingual English/Spanish

Ausbildung

High School diploma or GED

Associates degree

Jobbeschreibung

Labcorp Genetics is seeking a Customer Service Support Representative (Remote) to handle inbound/outbound calls from patients, providers, and payers. The role includes resolving patient accounts receivable, explaining billing options, and initiating payment plans, all within a structured training program.

The position operates Monday–Friday with EST hours; pay ranges from $19 to $22 per hour. Benefits and equal opportunity employer statements underscore the supportive Labcorp culture.