Genetics Patient Services & Billing Support I

labcorp; United States; À distance; USD 37 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Résumé du poste

Labcorp Genetics is seeking a Customer Service Support Representative to handle patient accounts and billing inquiries. This frontline role requires navigating calls with patients, providers, and payers while offering payment options and maintaining high service standards.

The position emphasizes accurate data entry, excellent communication, and fast-paced problem solving within a team oriented environment.

Qualifications

• High School Diploma or GED equivalent.
• 1 year or more customer service experience.

Responsabilités

• Answer high volume inbound calls from patients, doctor's offices, and insurance carriers.
• Make outbound calls to resolve patient AR and inquiries.
• Initiate payment plans for patients with outstanding balances.
• Routinely use multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals and complete structured training program.

Connaissances

Customer service

Call center

Bilingual English/Spanish

Formation

High School Diploma or GED

Description du poste

Labcorp Genetics is seeking a Customer Service Support Representative to handle patient accounts and billing inquiries. This frontline role requires navigating calls with patients, providers, and payers while offering payment options and maintaining high service standards.

The position emphasizes accurate data entry, excellent communication, and fast-paced problem solving within a team oriented environment.