Remote Patient Services Specialist

Cigna Healthcare; United States; Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Annual bonus plan

Tuition reimbursement

Paid time off (minimum 18 days)

Holiday pay

Job summary

Accredo Specialty Pharmacy, part of Evernorth Health Services, seeks a Customer Service Call Center Representative to support patients remotely from states including AZ, IN, GA, PA, TX, VA, or OR. Expect a paid 8-week virtual training and ongoing call-centre work handling medication orders, benefits, and billing, with strict adherence to privacy and SOPs.

The role emphasizes empathy, accuracy, and structured workflows in a high-volume environment, with daily schedule expectations and a

Qualifications

• High School Diploma or equivalent required.
• No experience required, but 1+ years of healthcare customer service preferred.
• Ability to excel in a high-volume call center environment.
• Flexibility with a changing environment of call types, processes, and procedures.
• Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.
• Strong communication skills, both written and verbal.
• Organized with excellent time-management abilities.
• Customer-oriented with the capacity to adapt to various patient perspectives.
• Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
• Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
• Reliable internet connectivity and a dedicated workspace free of distractions required.
• Must attend 100% of training and work your schedule the first 90 days of employment.

Responsibilities

• Answer inbound calls in a high-volume contact center setting with professionalism and efficiency.
• Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
• Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks.
• De-escalate concerns and provide empathetic solutions within standard operating procedures.
• Maintain patient confidentiality and comply with healthcare regulations.
• Meet monthly performance metrics and actively participate in ongoing training and feedback.

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Accredo Specialty Pharmacy, part of Evernorth Health Services, seeks a Customer Service Call Center Representative to support patients remotely from states including AZ, IN, GA, PA, TX, VA, or OR. Expect a paid 8-week virtual training and ongoing call-centre work handling medication orders, benefits, and billing, with strict adherence to privacy and SOPs.

The role emphasizes empathy, accuracy, and structured workflows in a high-volume environment, with daily schedule expectations and a