Remote Healthcare Support Specialist

Cigna Healthcare; Indianapolis (IN); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Annual bonus plan

Tuition reimbursement

Paid time off

Job summary

Accredo Specialty Pharmacy, part of Evernorth Health Services, is seeking a Customer Service Call Center Representative to assist patients in a fast-paced, highly structured virtual environment.

You will handle medication orders, explain benefits, and resolve issues while maintaining confidentiality and compliance. Training is paid, and a reliable home setup with internet is required.

Qualifications

• High School Diploma or equivalent required.
• No experience required, but 1+ years of healthcare customer service preferred.
• Ability to excel in a high-volume call center environment.
• Strong communication skills, both written and verbal.
• Must attend 100% of training and work your schedule the first 90 days.

Responsibilities

• Answer inbound phone calls in a high-volume contact center setting.
• Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
• Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks.
• De-escalate concerns and provide empathetic solutions within standard operating procedures.
• Maintain patient confidentiality and comply with healthcare regulations.
• Meet monthly performance metrics and actively participate in ongoing training and feedback.

Skills

Communication skills

Problem solving

Microsoft Office

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Accredo Specialty Pharmacy, part of Evernorth Health Services, is seeking a Customer Service Call Center Representative to assist patients in a fast-paced, highly structured virtual environment.

You will handle medication orders, explain benefits, and resolve issues while maintaining confidentiality and compliance. Training is paid, and a reliable home setup with internet is required.