Remote Patient Services Rep – Imaging & Scheduling

MultiCare Health System; Auburn (WA); Remote; USD 30,000 - 43,000; Full time

Job summary

MultiCare Auburn Medical Center in Auburn, WA is seeking a Patient Services Representative to support Imaging Services with patient registration, order entry, and scheduling assistance. You will help ensure a seamless patient experience and verify information while coordinating with care teams.

The role emphasizes friendly service, accuracy in demographics and billing, and timely communication of delays. This is a full-time, remote day-shift opportunity within a trusted hospital network.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills.
• Strong interpersonal and communication skills.
• One year of customer service experience in a hospital or medical office preferred.

Responsibilities

• Greets incoming customers and assesses needs to exceed service expectations.
• Updates and verifies patient demographics, insurance and contact information.
• Directs patients on next steps and informs about delays and wait times.
• Schedules appointments.
• Requests and processes payments for services.
• Supports clinic administrative functions and coordinates with care teams.
• Completes training and pass-off requirements.

Skills

Customer service

Communication

Computer literacy

Interpersonal skills

Job description

MultiCare Auburn Medical Center in Auburn, WA is seeking a Patient Services Representative to support Imaging Services with patient registration, order entry, and scheduling assistance. You will help ensure a seamless patient experience and verify information while coordinating with care teams.

The role emphasizes friendly service, accuracy in demographics and billing, and timely communication of delays. This is a full-time, remote day-shift opportunity within a trusted hospital network.