Remote Patient Services Representative – Imaging

MultiCare Health System; Auburn (WA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

MultiCare Health System's Auburn Medical Center is seeking a Patient Services Representative to support imaging services. You’ll greet patients, assist with registration, verify demographics and insurance, and help with scheduling.

The role emphasizes teamwork, strong customer service and clear communication to ensure a smooth patient experience. The position is full-time, daytime hours, with a focus on accurate data entry and billing support.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills.
• Strong interpersonal and communication skills.

Responsibilities

• Greets incoming customers and assesses needs to meet expectations.
• Updates and verifies patient demographics, insurance, and contact info.
• Scans paperwork and informs patients about financial assistance.
• Directs patients on next steps and communicates delays or wait times.
• Schedules appointments.
• Requests payments for current and past services.
• Receives and processes payments following procedures.
• Supports administrative clinic functions.
• Coordinates with care teams for a seamless patient experience.
• Completes required trainings and handoffs.

Skills

Customer service

Interpersonal skills

Communication

Computer literacy

Job description

MultiCare Health System's Auburn Medical Center is seeking a Patient Services Representative to support imaging services. You’ll greet patients, assist with registration, verify demographics and insurance, and help with scheduling.

The role emphasizes teamwork, strong customer service and clear communication to ensure a smooth patient experience. The position is full-time, daytime hours, with a focus on accurate data entry and billing support.