Remote Patient Services Coordinator | Growth & Flexibility

University of British Columbia; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities

401K with company match

Flexible work environment

Discretionary PTO

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

University of British Columbia is seeking a dedicated customer service representative to handle inbound and outbound inquiries from patients, physicians, and advocates. You will determine eligibility, manage applications, and maintain accurate records across program systems.

The role supports multiple programs with a need for flexibility, high accuracy, and strong communication. Remote US-based opportunities are available, with benefits and growth potential as part of UBC's inclusive culture.

Qualifications

• High school degree or equivalent.
• 2–3 years of customer service experience.
• Proficiency with personal computers; excellent written and verbal communication skills.
• Ability and willingness to work a flexible schedule to cover peak times.
• Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
• Ability to adapt to new situations that may arise due to program changes.
• Pharmacy Tech license as needed for specific programs.

Responsibilities

• Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
• Accurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients.
• Maintain accurate and complete documentation and system records of all inquiries.
• Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
• Place outbound phone calls for clarification on any issues involving program guidelines

Skills

Customer service

Communication skills

PC proficiency

Flexible schedule

Adaptability

Fast-paced environment

Learn quickly

Education

High school degree or equivalent

Job description

University of British Columbia is seeking a dedicated customer service representative to handle inbound and outbound inquiries from patients, physicians, and advocates. You will determine eligibility, manage applications, and maintain accurate records across program systems.

The role supports multiple programs with a need for flexibility, high accuracy, and strong communication. Remote US-based opportunities are available, with benefits and growth potential as part of UBC's inclusive culture.