Patient Services Coordinator II

United Biosource Corporation; United States; À distance; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote opportunities

Growth opportunities for promotion

401K with company match*

Flexible work environment

Discretionary PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Résumé du poste

United Biosource Corporation (UBC) is seeking a customer service professional to handle inbound/outbound inquiries for various pharmaceutical support programs from a remote location in the United States. You will enter eligibility data, maintain meticulous records, and collaborate with program teams to resolve questions efficiently.

The role requires 2–3 years in customer service, strong PC skills, and excellent written and verbal communication.

Qualifications

• 2–3 years of customer service experience.
• Proficiency with personal computers; excellent written and verbal communication skills.
• Ability and willingness to work a flexible schedule to cover peak times.
• Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and follow directions.

Responsabilités

• Handle all inbound/outbound patient, physician, and advocate communications in a professional manner and within program guidelines.
• Enter eligibility paperwork and information into the system; maintain documentation of applications, mailers, orders, enrolment forms and new patients.
• Maintain accurate documentation and system records of all inquiries.
• Perform specialized functions for each program with high accuracy; assist Lead/supervisor in training others.
• Explain enrollment criteria to callers and other employees; outline necessary requirements for program eligibility.
• Place outbound calls for clarification on program guidelines.

Connaissances

Customer service experience

Computer proficiency

Written communication

Verbal communication

Flexible schedule

Formation

High school diploma or equivalent

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

UBC / PAS / Reimb / Access - WPK Regular Pharma Services Remote, US

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improvingpatient outcomes and advancing healthcare.At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impacton the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description:

This position is responsible for handling customer service inquiries on the phone from a variety of callers. place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed. Employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume.

Specific job duties:

• Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
• Accurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients.
• Maintain accurate and complete documentation and system records of all inquiries.
• Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
• Place outbound phone calls for clarification on any issues involving program guidelines

Desired Skills and Qualifications:

• High school degree or equivalent
• 2 – 3 years of customer service experience
• Proficiency with personal computers; excellent written and verbal communication skills
• Ability and willingness to work a flexible schedule to cover peak times
• Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
• Ability to adapt to new situations that may arise due to program changes
• Pharmacy Tech license as needed for specific programs

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Growth opportunities for promotion
• 401K with company match*
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.