Remote Patient Scheduling Specialist

Urology Clinics Of North Texas; Dallas (TX); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Urology Clinics of North Texas is seeking a Contact Center Specialist to manage high-volume patient scheduling and deliver excellent service. The role supports physicians, clinical teams, and patients by ensuring efficient scheduling and accurate information in the EHR.

The position starts with in-person training in Dallas, TX and transitions to fully remote work thereafter. Mileage reimbursement is available for those living further than 20 miles from the training site.

Qualifications

• High school diploma or GED is required.
• Strong typing and data entry skills are essential.
• Excellent grammar, spelling and written communication are required.
• Strong interpersonal skills and the ability to communicate with diverse populations.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Detail-oriented with strong organizational skills.

Responsibilities

• Schedule a high volume of new and established patient appointments in line with physician templates and guidelines.
• Provide professional, courteous service to patients, physicians, and team members.
• Reschedule or cancel appointments as needed due to provider schedule changes and document updates in the EHR system.
• Verify and update patient demographic and insurance information accurately in the EHR.
• Review patient charts to ensure appointments are scheduled appropriately.
• Follow up with patients who missed appointments and assist with rescheduling.
• Adapt quickly to daily schedule changes and operational needs.
• Assist with special projects and additional duties as assigned by leadership.

Skills

Typing

Data entry

Written communication

Interpersonal skills

Call volume management

Detail oriented

Education

High school diploma or GED

Tools

EHR system

Job description

Urology Clinics of North Texas is seeking a Contact Center Specialist to manage high-volume patient scheduling and deliver excellent service. The role supports physicians, clinical teams, and patients by ensuring efficient scheduling and accurate information in the EHR.

The position starts with in-person training in Dallas, TX and transitions to fully remote work thereafter. Mileage reimbursement is available for those living further than 20 miles from the training site.