Contact Center Specialist

Urology-Clinics-of-North-Texas; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Urology Clinics of North Texas is seeking a Contact Center Specialist to manage high-volume patient scheduling and deliver exceptional service. After an 8-week in-person training in Dallas, you will transition to fully remote work while supporting physicians and patients.

The role requires accuracy, strong communication, and the ability to handle frequent schedule changes in a fast-paced setting. Training location is Dallas, with mileage reimbursement for long-distance commutes.

Qualifications

• High school diploma or GED required.
• Strong typing and data entry skills.
• Excellent grammar, spelling, and written communication.

Responsibilities

• Schedule a high volume of patient appointments in line with physician templates.
• Provide professional service to patients, physicians and team members.
• Reschedule or cancel appointments as needed and update in the EHR.
• Verify and update patient demographics and insurance information in the EHR.
• Follow up with patients who missed appointments and assist with rescheduling.
• Adapt to daily schedule changes and assist with special projects.

Skills

High-volume scheduling

Data entry

Typing

Written communication

Interpersonal skills

Detail-oriented

Multitasking

Education

High school diploma or GED

Tools

EHR system

Job description

Remote Contact Center SpecialistDepartment: Contact CenterLocation: Fully Remote (after training)Employment Type: Full-TimeUrology Clinics of North Texas is seeking a motivated and service-oriented Contact Center Specialist to join our growing team. This role is critical to supporting our physicians, clinical teams, and patients by ensuring efficient scheduling and exceptional service delivery.This position will transition to fully remote upon successful completion of a mandatory 8-week, in-person training program in Dallas, TX. Mileage reimbursement is available for employees who reside more than 20 miles from the training location.Position SummaryThe Contact Center Specialist manages high-volume patient scheduling while delivering outstanding customer service. This role requires strong attention to detail, adaptability, and the ability to manage frequent schedule changes in a fast-paced environment.Key ResponsibilitiesSchedule a high volume of new and established patient appointments in alignment with physician templates and guidelines.Provide professional, courteous service to patients, physicians, and team members.Reschedule or cancel appointments as needed due to provider schedule changes and document updates in the EHR system.Verify and update patient demographic and insurance information accurately in the EHR.Review patient charts to ensure appointments are scheduled appropriately.Follow up with patients who missed appointments and assist with rescheduling.Adapt quickly to daily schedule changes and operational needs.Assist with special projects and additional duties as assigned by leadership.QualificationsHigh school diploma or GED required.Strong typing and data entry skills.Excellent grammar, spelling, and written communication skills.Strong interpersonal skills and the ability to communicate effectively with diverse populations.Ability to manage high call volume while maintaining accuracy and professionalism.Detail-oriented with strong organizational skills.