Remote Patient Retention Specialist

ExactCare Pharmacy, LLC; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending

Life insurance

Short-term disability

Voluntary benefits

401(k)

Paid Time Off

Paid holidays

Job summary

AnewHealth is seeking a Retention Specialist to handle inbound calls from patients wishing to cancel services and to work with them to resolve concerns in order to retain the patient. The role includes outbound outreach to former patients to encourage return, in a fully remote work setup in the United States.

Ideal candidates will have 1+ years in collections or customer service, a high level of empathy, and the ability to manage multiple software programs while maintaining confidentiality and a

Qualifications

• High school diploma or GED required.
• 1+ years of experience in collections activities or customer service.
• Experience in a high-volume, phone-based environment.

Responsibilities

• Answer inbound calls from patients wishing to cancel service with ExactCare or related entities.
• Assist with general inquiries, payments, and claims-related questions.
• Address patient concerns and escalate issues as needed to retain existing patients.

Skills

Attention to detail

Customer service

Phone-based support

Data entry

Education

High school diploma / GED

Tools

CRM software

Job description

AnewHealth is seeking a Retention Specialist to handle inbound calls from patients wishing to cancel services and to work with them to resolve concerns in order to retain the patient. The role includes outbound outreach to former patients to encourage return, in a fully remote work setup in the United States.

Ideal candidates will have 1+ years in collections or customer service, a high level of empathy, and the ability to manage multiple software programs while maintaining confidentiality and a