Remote Patient Retention Specialist

ExactCare Pharmacy; Cleveland (OH); A distancia; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

AnewHealth is a leading pharmacy care management company focused on complex patient needs. The Retention Specialist will answer inbound calls from patients wishing to cancel ExactCare services and work to retain them through attentive service and problem solving.

In this remote, full-time role, you will handle inquiries, assist with payments and claims, escalate issues as needed, and maintain confidentiality while delivering a patient-first experience across assigned sites and territories.

Formación

• High school diploma or GED required.
• 1+ year in collections or customer service.
• Experience in a high-volume, phone-based environment.
• Ability to maintain confidentiality of patient information.
• Willingness to travel to multiple site locations within territory.

Responsabilidades

• Answer inbound calls from patients wishing to cancel ExactCare services.
• Assist with general inquiries, payments, and questions regarding claims.
• Handle patient concerns and escalate issues as needed to retain patients.
• Maintain a consistently positive attitude and patient-first approach.
• Maintain knowledge of products and services offered and adhere to company policies.

Conocimientos

Attention to detail

Prioritization

Organizational skills

Software proficiency

Confidentiality

Educación

High school diploma/GED

Herramientas

CRM software

Phone systems

Descripción del empleo

AnewHealth is a leading pharmacy care management company focused on complex patient needs. The Retention Specialist will answer inbound calls from patients wishing to cancel ExactCare services and work to retain them through attentive service and problem solving.

In this remote, full-time role, you will handle inquiries, assist with payments and claims, escalate issues as needed, and maintain confidentiality while delivering a patient-first experience across assigned sites and territories.