Remote Patient Retention Specialist

AnewHealth; Columbus (OH); Remote; USD 21,000 - 30,000; Full time

Job summary

AnewHealth is seeking a Retention Specialist to manage inbound calls from patients seeking to cancel services and to take proactive steps to retain them. The role also includes outbound outreach to re-engage former patients from ExactCare to explore return opportunities.

The ideal candidate will have 1+ year experience in collections or customer service, and the ability to handle high-volume, phone-based interactions with discretion and confidentiality.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1+ years in collections activities or customer service.
• Experience in a high-volume, phone-based environment.

Responsibilities

• Answer inbound calls from patients wishing to cancel their service.
• Assist with general inquiries, payments, and claims questions.
• Handle patient concerns and escalate issues as needed to retain patients.
• Maintain a positive attitude and patient-first approach.
• Maintain knowledge of products and services offered.

Skills

Attention to detail

Prioritization

Multitask effectively

Confidentiality

Empathy and service

Education

High school diploma / GED

Tools

Multiple software programs

Job description

AnewHealth is seeking a Retention Specialist to manage inbound calls from patients seeking to cancel services and to take proactive steps to retain them. The role also includes outbound outreach to re-engage former patients from ExactCare to explore return opportunities.

The ideal candidate will have 1+ year experience in collections or customer service, and the ability to handle high-volume, phone-based interactions with discretion and confidentiality.