Remote Patient Retention Specialist

AnewHealth; Ohio; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible spending

Company-paid life insurance and short‑

Term disability

401(k)

Paid Time Off

Paid holidays

Job summary

AnewHealth is seeking a Retention Specialist to interact with patients, address inquiries, collect payments, and resolve concerns to retain customers. The role emphasizes a patient-first approach and confidentiality in a remote setting.

Ideal candidates have 1+ years in collections or customer service, with strong communication skills and the ability to handle high-volume calls. This remote position offers comprehensive benefits and requires daytime availability.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in collections activities or customer service.
• Experience in a high-volume, phone-based environment.

Responsibilities

• Answer inbound calls from patients wishing to cancel their service.
• Assist with general inquiries, payments, and claims questions.
• Handle patient concerns and escalate issues to retain patients.
• Maintain a positive attitude and patient-first approach in all communications.
• Keep up-to-date knowledge of products and services offered.
• Represent AnewHealth's core values in interactions.
• Other duties as assigned.

Skills

Attention to detail

Prioritization

Software proficiency

Confidentiality

Customer focus

Education

High school diploma / GED

Job description

AnewHealth is seeking a Retention Specialist to interact with patients, address inquiries, collect payments, and resolve concerns to retain customers. The role emphasizes a patient-first approach and confidentiality in a remote setting.

Ideal candidates have 1+ years in collections or customer service, with strong communication skills and the ability to handle high-volume calls. This remote position offers comprehensive benefits and requires daytime availability.