Retention Specialist

AnewHealth; Ohio; À distance; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

Flexible spending

Company-paid life insurance and short‑

Term disability

401(k)

Paid Time Off

Paid holidays

Résumé du poste

AnewHealth is seeking a Retention Specialist to interact with patients, address inquiries, collect payments, and resolve concerns to retain customers. The role emphasizes a patient-first approach and confidentiality in a remote setting.

Ideal candidates have 1+ years in collections or customer service, with strong communication skills and the ability to handle high-volume calls. This remote position offers comprehensive benefits and requires daytime availability.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in collections activities or customer service.
• Experience in a high-volume, phone-based environment.

Responsabilités

• Answer inbound calls from patients wishing to cancel their service.
• Assist with general inquiries, payments, and claims questions.
• Handle patient concerns and escalate issues to retain patients.
• Maintain a positive attitude and patient-first approach in all communications.
• Keep up-to-date knowledge of products and services offered.
• Represent AnewHealth's core values in interactions.
• Other duties as assigned.

Connaissances

Attention to detail

Prioritization

Software proficiency

Confidentiality

Customer focus

Formation

High school diploma / GED

Description du poste

Job Details

The Retention Specialist is a creative thinker and customer service advocate who will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare.

Responsibilities

• Answering inbound calls from ExactCare’s existing patient base.
• Assisting with general inquiries, making payments, and questions regarding claims.
• Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
• Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
• Maintaining current knowledge of products and services offered.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma /GED required.

Experience

• Must be 18+ years of age.
• 1+ years of experience in collections activities or customer service.
• Experience in a high volume, phone-based environment.

Skills & Abilities

• Strong attention to detail and accuracy.
• Strong prioritization and organizational skills.
• Ability to use multiple software programs.
• Maintain a high degree of confidentiality on behalf of patients.
• Passion to help people and enrich their lives.

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

This is a remote position.

Benefits

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.

• medical/dental/vision
• flexible spending
• company-paid life insurance and short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

Medical, dental and vision coverage are effective 1st of the month following date of hire

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.