Remote Patient Retention Programs Coordinator

CenterWell; Frankfort (KY); On-site; USD 65,000 - 89,000; Full time

Job summary

CenterWell Senior Primary Care seeks a Patient Retention Professional to enhance patient experience during transitions, mergers, and relocations. The role focuses on program operations, outreach, and cross-functional collaboration to drive strong retention outcomes.

You will coordinate tasks, prepare materials, analyze data, and support training while traveling to CenterWell or Conviva Clinics as needed. This remote role requires strong organizational skills and a customer-focused mindset.

Qualifications

• Bachelor's degree in marketing, business, or a related field.
• 4+ years of experience in project coordination, program management, operations, or similar role, ideally in healthcare.
• Strong organizational and planning skills with the ability to manage multiple projects across cross-functional teams.
• High attention to detail with a focus on execution quality and follow-through.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively and deliver clear materials and trainings.
• Comfort working with data, including compiling reports, managing lists, and supporting ongoing reporting needs.
• Ability to travel to CenterWell / Conviva Clinics and Leadership Workshops as needed.

Responsibilities

• Program Execution & Coordination: Support the implementation of attrition mitigation initiatives across use cases by managing day-to-day activities, coordinating tasks across teams, and ensuring deliverables are completed on schedule.
• Project Management Support: Assist in project intake, tracking, and execution by maintaining detailed project plans, providing workstream updates, and following up with stakeholders to keep initiatives on track.
• Material Preparation: Utilize templates to prepare patient-facing and staff-facing materials, ensuring accuracy, consistency, and readiness for each initiative. Materials may include letters, call scripts, talking points, and event invitations.
• Outreach Readiness & Workflow Coordination: Partner with operational and call center teams to ensure workflows, tools, and processes are in place to support outreach initiatives.
• Training & Readiness Support: Support training and readiness efforts by preparing materials and facilitating targeted sessions, equipping teams with the resources and guidance needed to execute outreach effectively and deliver a positive patient experience.
• Data & Reporting: Compile, validate, and share program data and performance updates, and maintain data integrity within tracking tools to support ongoing reporting. Gather and prepare outreach lists for patient communications, ensuring data quality and submitting finalized files for execution.

Skills

Organizational skills

Communication skills

Data reporting

Travel flexibility

Education

Bachelor's degree in marketing, business, or related field

Tools

Monday.com

Microsoft Project

Power BI

Job description

CenterWell Senior Primary Care seeks a Patient Retention Professional to enhance patient experience during transitions, mergers, and relocations. The role focuses on program operations, outreach, and cross-functional collaboration to drive strong retention outcomes.

You will coordinate tasks, prepare materials, analyze data, and support training while traveling to CenterWell or Conviva Clinics as needed. This remote role requires strong organizational skills and a customer-focused mindset.