Member Support Technician

Premise Health; Brentwood (TN); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability

401(k) with match

Paid holidays & vacation

Wellness program

Employee Assistance Program (EAP)

Virtual primary care

Virtual behavioral health

Job summary

Premise Health is seeking a remote Member Support Technician to resolve IT issues and assist patients with registration and access to the patient portal (MyChart and PDHI). The role reports to the Manager of User Support and is full-time.

Key duties include handling inbound emails, scheduling calls, and escalating CRM tickets while maintaining excellent customer relations. Benefits include health, dental, vision, and more for you and dependents.

Qualifications

• Associates Degree in Computer Science is preferred or related field experience.
• 2-4 years of experience in a technical support services role.
• Experience supporting a multi-site organization is a plus.
• Must have positive customer relations/service experience.
• Must demonstrate strong interpersonal and communication skills.

Responsibilities

• Handle inbound emails via ServiceNow and assist patients with registration and portal access (MyChart/PDHI).
• Schedule calls with patients to resolve issues and provide follow-up as needed.
• Assess, resolve, and escalate inquiries via the Epic MyChart portal CRM system.
• Contribute to escalated support initiatives for routine maintenance and updates.
• Perform additional duties as assigned by management.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Time management

Education

Associates Degree in Computer Science

Job description

Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs.

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

The Member Support Technician is responsible resolving information technology related issues and troubleshooting registration problems for our client’s patients. The Patient Portal Support Analyst provides high quality customer service to the organization’s clients. The Patient Portal Support Analyst reports to the Manager of User Support.

This is a full-time, remote Member Support Technician role.

What You'll Do

• Responsible for taking inbound emails via the organization’s incident management software (ServiceNow) and providing support to corporate clients’ patients registration and access to the organization’s patient portal (MyChart and PDHI). These support efforts will often require the scheduling of a telephone call with the patient to complete the support effort. (90%)
• Responsible for assessing, resolving and escalating inbound CRM’s (Customer Support Messages) via the Epic MyChart portal. (5%)
• Responsible for escalated support initiatives for routine support/maintenance as assigned by the CAD – MyChart management team. (3%)
• Performs other duties as assigned (2%)

What You'll Bring

• Associates Degree in Computer Science is preferred or related field experience.
• 2-4 years of experience in a technical support services role
• Experience supporting a multi-site organization a plus
• Must have positive customer relations/service experience
• Must be able to demonstrate strong interpersonal and communication skills

Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $20.00 - $24.22 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.

This posting is anticipated to close within 90 days of 11/10/2026.

Should you have questions regarding this job posting, please contact [e-mail].