Remote Patient Outreach Specialist (Telesales)

Humana, Inc.; Mississippi; Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Bonus incentive plan

Job summary

Humana, Inc. is seeking an Outbound Telesales Agent to engage patients remotely from Mississippi, educating them about virtual health programs and services. The role emphasizes empathetic, ethical persuasion, with a focus on understanding patient needs and addressing barriers to participation.

The position requires experience in patient engagement, excellent communication skills, and proficiency with EHR/CRM tools, while adhering to HIPAA and security policies. A bonus plan is offered.

Qualifications

• At least 2 years of experience in patient engagement, healthcare outreach, or a related field.
• Excellent verbal and written communication skills.
• Proven ability to manage challenging conversations with empathy and professionalism.
• Track record of building relationships and influencing others while ensuring compliance.
• Ability to adapt to evolving priorities and patient needs.
• Strong commitment to ethical standards and regulatory compliance.

Responsibilities

• Actively listen to patients to understand needs, concerns, and barriers.
• Clearly communicate programs and service benefits to educate and influence decisions.
• Demonstrate empathy and understanding in interactions; address concerns.
• Handle objections professionally with accurate information to promote participation.
• Build and maintain trusting relationships to support ongoing engagement.
• Keep comprehensive knowledge of products, services, and compliance requirements.

Skills

Active listening

Verbal communication

Written communication

Empathy

Objection handling

Ethical standards

Tools

EHR systems

CRM platforms

Microsoft Office

Job description

Humana, Inc. is seeking an Outbound Telesales Agent to engage patients remotely from Mississippi, educating them about virtual health programs and services. The role emphasizes empathetic, ethical persuasion, with a focus on understanding patient needs and addressing barriers to participation.

The position requires experience in patient engagement, excellent communication skills, and proficiency with EHR/CRM tools, while adhering to HIPAA and security policies. A bonus plan is offered.