Remote Patient Observation Specialist

Harris Health; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Harris Health, a public healthcare system serving Harris County, Texas, seeks a Virtual Patient Observation Technician (VPOT) to monitor patients in real time and support nursing staff. The VPOT verbally redirects at-risk patients and documents observations, contributing to performance improvement and patient safety initiatives.

The role emphasizes ServiceFirst behaviors, Language of Caring, and collaboration with families and staff.

Qualifications

• Education: High School diploma or the equivalent plus technical skills/training.
• Licensure/Certification: Texas Nursing Assistant Certification; or Medical Assistant certification such as AMT, AAMA, NCCT, NHA, NAHP and BLS.

Responsibilities

• Constant, real-time video monitoring of assigned patients.
• Verbally redirect patients from at-risk behaviors.
• Communicate with nursing staff for intervention or assistance.
• Document observations according to standards.
• Participate in performance improvement and quality initiatives.
• Promote a customer-friendly environment using ServiceFirst and Language of Caring.

Skills

Communication skills

Bilingual English/Spanish

Multi-tasking ability

Attention to detail

Telephone etiquette

Medical terminology

Basic computer

Education

High School diploma or equivalent

Texas Nursing Assistant Certification or Medical Assistant certification

BLS certification

Tools

Intercom/headset

Telemedicine systems

PC

Job description

Harris Health, a public healthcare system serving Harris County, Texas, seeks a Virtual Patient Observation Technician (VPOT) to monitor patients in real time and support nursing staff. The VPOT verbally redirects at-risk patients and documents observations, contributing to performance improvement and patient safety initiatives.

The role emphasizes ServiceFirst behaviors, Language of Caring, and collaboration with families and staff.