Remote Patient Navigator & Care Advocate

University of Miami; Medley (FL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Tuition remission

Remote work options

Job summary

The University of Miami Health System (UHealth) in Medley, FL is seeking a full-time Patient Navigator to help patients access services, coordinate treatment plans, and remove barriers to care. The role operates from the Medley, FL area with focus on efficient scheduling and accurate documentation.

Key duties include evaluating patients, ensuring insurance and social services access, coordinating with providers, and educating patients on medical resources.

Qualifications

• High School diploma or equivalent required.
• Minimum 3 years of relevant work experience.
• Ability to process and handle confidential information with discretion.
• Ability to communicate effectively in both oral and written form.
• Ability to understand and follow instructions.
• Builds partnerships with local community physicians and referral sources to UHealth Systems.
• Arranges special needs such as transportation, interpreting services, etc.
• Facilitate financial support, assistance with paperwork or medical records and linkage to follow-up services.

Responsibilities

• Conducts patient evaluations to obtain information for the development of an effective treatment plan.
• Ensures patients have access to insurance and social service programs for which they are eligible.
• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
• Identifies and resolves real or perceived barriers to care.
• Educates and counsels patients on issues related to their health and life situations.
• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
• Adheres to HIPAA privacy requirements and University policies.
• Coordinate with Central Insurance Verification and Patient Access teams for pre-registration.
• Notify appropriate parties of appointment details, referral criteria, and insurance verification.

Skills

Strong communication skills

Confidential information handling

Interpersonal skills

Ability to work under pressure

Team collaboration

Education

High School diploma or equivalent

Job description

The University of Miami Health System (UHealth) in Medley, FL is seeking a full-time Patient Navigator to help patients access services, coordinate treatment plans, and remove barriers to care. The role operates from the Medley, FL area with focus on efficient scheduling and accurate documentation.

Key duties include evaluating patients, ensuring insurance and social services access, coordinating with providers, and educating patients on medical resources.