Senior Patient Navigator: Care Access & Advocate

University of Miami; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Miami Department of Human Genetics is seeking a Senior Patient Navigator to work on-site in Miami, FL. The role provides guidance through the patient care continuum, helping patients navigate insurance, appointments, and support services.

Responsibilities include evaluating patients, assisting with referrals, coordinating with providers, and mentoring junior navigators while maintaining confidentiality and strong computer skills.

Qualifications

• High School diploma or equivalent.
• Minimum 4 years of relevant work experience.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.
• Ability to process and handle confidential information with discretion.
• Must be able to route communications to the appropriate persons.
• Must have strong computer skills.
• Must be able to be redirected as needed for cross coverage and emergent tasks.

Responsibilities

• Identify type and urgency of medical need.
• Conduct patient evaluations to develop an effective treatment plan.
• Ensure access to insurance and social services for patients.
• Maintain knowledge of insurance referral requirements.
• Provide reminders and act as liaison between patients and providers.
• Communicate appointment and payment policy details to patients.
• Identify and resolve barriers to care.
• Intervene as liaison/advocate for patients, physicians, and staff.
• Educate and counsel patients on health and life issues.
• Maintain knowledge of community resources and programs.
• Assist in building partnerships with local physicians and referral sources.
• Assist lower-level Patient Navigators as needed.
• Adhere to University and unit-level policies and procedures.

Skills

Communication

Written comms

Interpersonal

Discretion

Instruction follow

Confidentiality

Routing comms

Computer skills

Cross-coverage

Patient navigation

Education

High School diploma or equivalent

Tools

Progeny

Ambry Genetics pedigree system

Job description

The University of Miami Department of Human Genetics is seeking a Senior Patient Navigator to work on-site in Miami, FL. The role provides guidance through the patient care continuum, helping patients navigate insurance, appointments, and support services.

Responsibilities include evaluating patients, assisting with referrals, coordinating with providers, and mentoring junior navigators while maintaining confidentiality and strong computer skills.