Remote Patient Navigation & Care Coordinator

Guardant Health, Inc.; United States; Hybrid; USD 28,000 - 39,000; Full time

Job summary

Guardant Health, Inc. is seeking a customer-focused professional to coordinate Offsite Phlebotomy and kit orders. You will engage with vendors, patients, and the sales team to resolve cases quickly, document activities, and maintain strong relationships.

The role requires 2+ years in customer-facing environments within pharma/diagnostics, and proficiency with Microsoft Office and Salesforce. There is a hybrid work model with some onsite trainings and meetings in the U.S.

Qualifications

• 4 year college degree in Biological Sciences or similar discipline is preferred.
• High school diploma required.
• 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required.
• Solid experience using Microsoft Office and Salesforce (CRM) is needed.

Responsibilities

• Communicating via phone, email with various vendors to arrange Offsite Phlebotomy for patients and assist clients and sales team place kit orders for our tests.
• Contribute to processing Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgency.
• Build and maintain effective relationships with Offsite Phlebotomy vendors, sales representatives, patients and internal stakeholders.
• Participate in territory specific meetings with the sales and client services associates to define, prioritize and execute on business needs.
• Work in a team environment and contribute to department and company goals.
• Keep precise documentation of all email, fax, phone communications and follow up activities.
• Adhere to SOPs related to Offsite Phlebotomy, Kit orders and related processes.
• Assist with triaging emails and faxes if necessary.
• Enter information and upload documentation into Salesforce.com and LIMS.
• Communicate professionally with clients, patients, sales and laboratory teams using Salesforce (CRM) and other integrated software platforms.
• Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times.
• Use problem solving skills to resolve customer complaints and escalated situations.
• Demonstrate flexibility and adaptability in a fast-paced environment.

Skills

Customer service experience

CRM proficiency

Education

Bachelors or higher in Biological Sciences or related

High school diploma

Tools

Salesforce

Microsoft Office

Job description

Guardant Health, Inc. is seeking a customer-focused professional to coordinate Offsite Phlebotomy and kit orders. You will engage with vendors, patients, and the sales team to resolve cases quickly, document activities, and maintain strong relationships.

The role requires 2+ years in customer-facing environments within pharma/diagnostics, and proficiency with Microsoft Office and Salesforce. There is a hybrid work model with some onsite trainings and meetings in the U.S.