Patient Navigation Specialist/ Offsite Phlebotomy Specialist (Fully Remote)

Guardant Health; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Guardant Health, Inc. is seeking a customer-service oriented specialist to process offsite phlebotomy and kit orders with urgency, ensuring accuracy, empathy, and compliant documentation for patients and providers.

In a primarily remote role with occasional travel, you will build trust with vendors, patients, and internal teams, coordinate scheduling, and troubleshoot order issues, while documenting all communications in Salesforce and LIMS. Strong communication and problem-solving are essential.

Qualifications

• High school diploma and 2+ years in healthcare customer service.
• Proficiency in Microsoft Office and Salesforce.
• Strong problem-solving and communication skills.

Responsibilities

• Process offsite phlebotomy and kit orders with urgency.
• Build trust with vendors, patients, and internal teams.
• Document all communications in Salesforce and LIMS.

Skills

Healthcare customer service

Communication skills

Problem solving

Education

High school diploma

Tools

Microsoft Office

Salesforce

Job description

• Process Offsite Phlebotomy and Kit orders with urgency.
• Build trust with vendors, patients, and internal teams.
• Document all communications in Salesforce and LIMS.

Qualifications:

• High school diploma; 2+ years healthcare customer service.
• Proficiency in Microsoft Office and Salesforce.
• Strong problem-solving and communication skills.
• Primarily remote with occasional travel.
• Fast-paced, collaborative, and patient-focused culture.

Guardant Health is a precision oncology company that uses advanced blood and tissue tests, real-world data, and AI analytics to improve cancer care and accelerate new therapies. Founded in 2012, it is a fast-paced, collaborative workplace focused on transforming patient outcomes.