Remote Patient Financial Services Specialist

Viva Eve; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with match

Medical, Dental, and Vision Insurance

Employee Assistance Programs

Job summary

Viva Eve is seeking a Patient Finance and Billing Associate to manage outstanding balances, improve collections, and ensure accurate billing using Athenahealth. You will contact patients by phone, email, text, and mail, process payments and payment plans, and review EOBs and insurance details to keep accounts current.

This role reports to the Revenue Cycle Manager and offers $27-$29/hr plus PTO, 401(k) with match, and health coverage.

Qualifications

• Minimum 2+ years of medical billing and patient collections experience.
• Direct experience using Athenahealth billing and practice management software.
• Strong knowledge of medical billing, coding fundamentals, insurance claims processing.
• Experience working with Out of Network providers.
• Proven ability to collect outstanding patient balances while maintaining professionalism and empathy.
• Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility.
• Excellent communication and customer service skills.
• High attention to detail and strong organizational skills.

Responsibilities

• Manage outstanding patient balances and maximize collections.
• Review claims, balances, payment history, and account status using Athenahealth.
• Contact patients via phone, email, text, and mail about balances and payment plans.
• Process payments, payment plans, and account adjustments per policy.
• Review EOBs and insurance adjudication details.
• Investigate and resolve billing discrepancies, denied claims, and patient account issues.
• Maintain accurate documentation of all collection activities and patient communications within Athenahealth.
• Collaborate with front desk, clinical staff, and outside billing teams for accurate patient billing.
• Educate patients on financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance.
• Meet or exceed monthly collection goals and KPIs.

Skills

Medical billing

Athenahealth

Patient collections

Communication skills

Attention to detail

Organizational skills

HIPAA compliance

Customer service

Tools

Athenahealth

Job description

Viva Eve is seeking a Patient Finance and Billing Associate to manage outstanding balances, improve collections, and ensure accurate billing using Athenahealth. You will contact patients by phone, email, text, and mail, process payments and payment plans, and review EOBs and insurance details to keep accounts current.

This role reports to the Revenue Cycle Manager and offers $27-$29/hr plus PTO, 401(k) with match, and health coverage.