Patient Finance and Billing Associate

Viva Eve; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with match

Medical, Dental, and Vision Insurance

Employee Assistance Programs

Job summary

Viva Eve is seeking a Patient Finance and Billing Associate to manage outstanding balances, improve collections, and ensure accurate billing using Athenahealth. You will contact patients by phone, email, text, and mail, process payments and payment plans, and review EOBs and insurance details to keep accounts current.

This role reports to the Revenue Cycle Manager and offers $27-$29/hr plus PTO, 401(k) with match, and health coverage.

Qualifications

• Minimum 2+ years of medical billing and patient collections experience.
• Direct experience using Athenahealth billing and practice management software.
• Strong knowledge of medical billing, coding fundamentals, insurance claims processing.
• Experience working with Out of Network providers.
• Proven ability to collect outstanding patient balances while maintaining professionalism and empathy.
• Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility.
• Excellent communication and customer service skills.
• High attention to detail and strong organizational skills.

Responsibilities

• Manage outstanding patient balances and maximize collections.
• Review claims, balances, payment history, and account status using Athenahealth.
• Contact patients via phone, email, text, and mail about balances and payment plans.
• Process payments, payment plans, and account adjustments per policy.
• Review EOBs and insurance adjudication details.
• Investigate and resolve billing discrepancies, denied claims, and patient account issues.
• Maintain accurate documentation of all collection activities and patient communications within Athenahealth.
• Collaborate with front desk, clinical staff, and outside billing teams for accurate patient billing.
• Educate patients on financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance.
• Meet or exceed monthly collection goals and KPIs.

Skills

Medical billing

Athenahealth

Patient collections

Communication skills

Attention to detail

Organizational skills

HIPAA compliance

Customer service

Tools

Athenahealth

Job description

At Viva Eve, we’re redefining women’s healthcare by combining compassion, expertise, and innovation. Our mission is to create an experience where every woman feels cared for, informed, and empowered. We live by our core values every day:

• Take care of each other
• Exceed patients’ expectations
• Quality in everything we do
• Small details are huge
• Pay it forward

If you share our passion for exceptional patient care and want to join a team that brings these values to life, we’d love to meet you.

Job Description: Patient Finance and Billing Associate

Title: Patient Finance and Billing Associate

Department: Revenue Cycle Operations

Job Level: Associate

Reports to: Revenue Cycle Manager

Direct Reports: None

Schedule/Hours: Monday - Friday 9 - 5pm and may include an evening shift

FLSA Status: Non-Exempt

Pay Range: $27 - $29.00/hr

Pay Type: Hourly - Non-Exempt

• Paid Time Off
• 401(k) with match
• Medical, Dental, and Vision Insurance
• Employee Assistance Programs

The Role:

The Associate manages and follows up on outstanding patient balances to maximize collections and reduce aging accounts, using Athenahealth to review claims, patient balances, payment history, and account status. Day-to-day duties include contacting patients by phone, email, text, and mail regarding outstanding balances and payment arrangements; processing patient payments, payment plans, and account adjustments in accordance with company policies; and reviewing Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details. The Associate also investigates and resolves billing discrepancies, denied claims, and patient account issues, maintains accurate documentation of all collection activities and patient communications within athenahealth, and collaborates with front desk, clinical staff, and outside billing teams to ensure accurate patient billing. In addition, the Associate educates patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance, and works to meet or exceed monthly collection goals and key performance indicators (KPIs).

Key Responsibilities

• Manage and follow up on outstanding patient balances to maximize collections and reduce aging accounts
• Utilize Athenahealth to review claims, patient balances, payment history, and account status
• Contact patients via phone, email, text, and mail regarding outstanding balances and payment arrangements
• Process patient payments, payment plans, and account adjustments in accordance with company policies
• Review Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details
• Investigate and resolve billing discrepancies, denied claims, and patient account issues
• Maintain accurate documentation of all collection activities and patient communications within athenahealth
• Collaborate with front desk, clinical staff, and outside billing teams to ensure accurate patient billing
• Educate patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance
• Meet or exceed monthly collection goals and key performance indicators (KPIs)

Required Qualifications

• Minimum 2+ years of medical billing and patient collections experience
• Required: Direct experience using Athenahealth billing and practice management software
• Strong knowledge of medical billing, coding fundamentals, insurance claims processing
• Experience working with Out of Network providers
• Proven ability to collect outstanding patient balances while maintaining professionalism and empathy
• Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility
• Excellent communication and customer service skills
• High attention to detail and strong organizational skills

Key Performance Indicators (KPIs)

• Payment plan enrollment and completion rates
• Timely account resolution
• Patient satisfaction and service quality
• Patient collections and account resolution
• Problem-solving and critical thinking
• Time management and prioritization

Working Conditions

The role requires onsite training at our Forest Hills location. The work is primarily performed remotely with frequent computer and phone use. The role requires the ability to manage multiple priorities, maintain confidentiality of protected health information, and collaborate across departments and with an external billing vendor to meet service and performance expectations.

• Typical schedule is standard business hours; occasional extended hours may be required to support month-end, escalations, or operational needs.
• Onsite training is required for the first 3 weeks followed by a monthly onsite meeting.
• Prolonged periods of sitting; frequent use of a computer keyboard, mouse, and telephone.
• May require minimal lifting of office materials (up to 10 lbs.).
• Ability to work in a fast-paced environment and handle sensitive information in compliance with HIPAA and organizational policies.
• Requires a dedicated, private home workspace where protected health information cannot be viewed or overheard by others, with the ability to lock screens and secure sensitive materials in compliance with HIPAA.
• Requires reliable high-speed internet and a phone setup adequate for sustained, high-volume patient calls.
• Use of company-provided devices and VPN is required; protected health information may not be stored, printed, or transmitted on personal devices or unsecured (public) networks.
• Must be reachable and online during scheduled business hours and responsive across phone, email, and messaging.
• Beyond the initial onsite training period, occasional onsite attendance may be required for meetings, system updates, or operational needs.
• Must reside in the New York City metropolitan area and be authorized to work in New York, consistent with applicable tax and licensing requirement