Remote Patient Billing & Collections Specialist

S27a; New York (NY); On-site; USD 37,195 - 39,950; Full time

Benefits offered by this job

Paid Time Off

401(k) with match

Medical, Dental, and Vision Insurance

Employee Assistance Programs

Job summary

Viva Eve in the New York area is seeking a Patient Finance and Billing Associate to manage and follow up on outstanding patient balances, maximize collections, and reduce aging accounts using Athenahealth.

You will contact patients by phone, email, text, and mail; process payments and payment plans; review EOBs and insurance details; collaborate with front desk and outside billing teams; and work toward monthly KPIs.

Qualifications

• Minimum 2+ years of medical billing and patient collections experience.
• Direct experience using Athenahealth billing and practice management software.
• Strong knowledge of medical billing, coding fundamentals, insurance claims processing.
• Experience working with Out of Network providers.
• Proven ability to collect outstanding patient balances with professionalism and empathy.
• Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility.
• Excellent communication and customer service skills.
• High attention to detail and strong organizational skills.

Responsibilities

• Manage and follow up on outstanding patient balances to maximize collections and reduce aging accounts.
• Utilize Athenahealth to review claims, patient balances, payment history, and account status.
• Contact patients via phone, email, text, and mail regarding outstanding balances and payment arrangements.
• Process patient payments, payment plans, and account adjustments in accordance with company policies.
• Review Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details.
• Investigate and resolve billing discrepancies, denied claims, and patient account issues.
• Maintain accurate documentation of all collection activities and patient communications within athenahealth.
• Collaborate with front desk, clinical staff, and outside billing teams to ensure accurate patient billing.
• Educate patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance.
• Meet or exceed monthly collection goals and KPIs.

Skills

Patient collections and account res

Athenahealth proficiency

Problem-solving

Communication skills

Time management

Customer service excellence

Tools

Athenahealth

Job description

Viva Eve in the New York area is seeking a Patient Finance and Billing Associate to manage and follow up on outstanding patient balances, maximize collections, and reduce aging accounts using Athenahealth.

You will contact patients by phone, email, text, and mail; process payments and payment plans; review EOBs and insurance details; collaborate with front desk and outside billing teams; and work toward monthly KPIs.