Remote Patient Financial Counselor

Michigan Medicine; Ann Arbor (MI); Remote; USD 49,836 - 72,321; Full time

Benefits offered by this job

Work from home flexibility

Comprehensive healthcare benefits

Job summary

A leading healthcare organization is seeking a Patient Financial Counselor to assist patients and families with financial activities related to billing and insurance. The ideal candidate should have a bachelor’s degree in business or finance, along with at least 3 years of experience in billing within a healthcare setting. This role requires strong customer service skills, empathy, and the ability to work effectively in a team. The position is full-time and remote, providing exceptional financial guidance to all patients.

Qualifications

• Bachelor’s degree in business, finance, healthcare or equivalent experience.
• Minimum of 3 years billing and/or claims experience in healthcare.
• Strong understanding of medical terminology and billing practices.

Responsibilities

• Assist patients with financial activities and billing concerns.
• Provide exceptional customer service and support.
• Work closely with healthcare staff to resolve complex accounts.

Skills

Customer service skills

Interpersonal communication

Empathy

Problem-solving

Education

Bachelor's degree in business, finance, or healthcare

Tools

C-SNAP

Healthcare billing systems

Job description

A leading healthcare organization is seeking a Patient Financial Counselor to assist patients and families with financial activities related to billing and insurance. The ideal candidate should have a bachelor’s degree in business or finance, along with at least 3 years of experience in billing within a healthcare setting. This role requires strong customer service skills, empathy, and the ability to work effectively in a team. The position is full-time and remote, providing exceptional financial guidance to all patients.