Remote Patient Experience Specialist

AMPEL BioSolutions LLC; Kansas City (MO); À distance; USD 37 000 - 55 000; Plein temps

Résumé du poste

AMPEL BioSolutions LLC is seeking a Patient Service Representative to be the first point of contact for patients, handling inquiries and coordinating scheduling remotely. The role emphasizes accurate recordkeeping and clear communication about services, procedures, and insurance options.

The ideal candidate will bring patient-service experience, strong empathy, and familiarity with EHR systems, contributing to a seamless, compliant patient experience while working in a fully remote environment.

Qualifications

• Previous experience in customer service or healthcare setting preferred.
• Strong verbal and written communication with empathy.
• Proficiency in using EHR systems and other relevant software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; additional education in healthcare or related fields is a plus.

Responsabilités

• Serve as the primary point of contact for patients, addressing inquiries and resolving issues in a timely manner.
• Schedule appointments and manage patient records with accuracy and confidentiality.
• Communicate effectively with patients to provide information about services, procedures, and insurance options.
• Collaborate with healthcare providers and administrative staff to ensure a seamless patient experience.
• Maintain up-to-date knowledge of company policies and procedures, as well as industry regulations.

Connaissances

Customer service

Communication skills

Empathy

EHR proficiency

Time management

Formation

High school diploma or equivalent

Healthcare education/additional coursework a plus

Outils

EHR software

Description du poste

AMPEL BioSolutions LLC is seeking a Patient Service Representative to be the first point of contact for patients, handling inquiries and coordinating scheduling remotely. The role emphasizes accurate recordkeeping and clear communication about services, procedures, and insurance options.

The ideal candidate will bring patient-service experience, strong empathy, and familiarity with EHR systems, contributing to a seamless, compliant patient experience while working in a fully remote environment.