Patient Experience Coordinator (Central Time)

heartbeathealth; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) and additional benefits

Job summary

heartbeathealth is seeking an entry-level remote Patient Navigator to help patients navigate virtual cardiovascular care. You will coordinate appointments, assist with testing logistics, and support patients with digital tools while ensuring accurate records.

The role is full-time, remote with a Central Time schedule, Monday–Friday 9:00–5:30 CT. Ideal candidates have a Bachelor’s degree and strong communication skills, empathy, and reliability.

Qualifications

• Bachelor’s degree in health sciences, psychology, social work, communications, education or sociology.
• At least six months of professional or internship experience; customer-facing or service work preferred.
• Strong interpersonal and written and verbal communication skills with empathy and professionalism.
• Ability to learn digital tools and maintain reliable documentation in a virtual environment.

Responsibilities

• Reach patients by phone, text, and email to coordinate virtual appointments.
• Arrange diagnostic testing such as echocardiograms and stress tests.
• Assist patients with technology questions and virtual care platforms.
• Maintain accurate patient information and follow up records.
• Collaborate with clinical and operations teams to improve workflows.

Skills

Interpersonal skills

Written and verbal communication

Empathy

Digital tools aptitude

Education

Bachelor’s degree in health sciences, psychology, social work, communications, education, or sociology

Tools

Virtual care platforms

CRM/documentation tools

Job description

Role overview

Help patients navigate virtual cardiovascular care as a key point of contact for appointment coordination, practical support, and follow up. This full time, entry level role combines patient outreach with accurate clinic operations and close coordination with clinical and service teams.

Responsibilities

• Reach patients by phone, text, and email to coordinate virtual appointments and encourage continued engagement with care.
• Arrange diagnostic testing, including echocardiograms and stress tests.
• Assist patients with technology questions and virtual care platforms, ensuring they feel informed and supported.
• Keep patient information and interaction records accurate, and manage timely follow ups.
• Partner with clinical and operations colleagues to improve workflows and support new care programs.

Requirements

• Bachelor’s degree in a relevant area, such as health sciences, psychology, social work, communications, education, or sociology.
• At least six months of professional or internship experience; customer facing or service work is preferred.
• Strong interpersonal and written and verbal communication skills, with empathy and professionalism.
• Ability to learn digital tools, maintain reliable documentation, and work effectively in a virtual environment.
• Strong organization and follow through when handling multiple priorities.
• Availability Monday through Friday, 9:00 a.m. to 5:30 p.m. Central Time.

Benefits and work setup

Full time remote work with a set Central Time schedule. The listing states $24–$26 per hour and describes medical, dental, and vision coverage, paid time off and holidays, sick time, a 401(k), and additional benefits.