Remote Patient Engagement Specialist – Care Coordination

CloseKnit; Rockville (MD); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

CloseKnit is seeking a Patient Engagement Specialist to serve as the main contact for patients, coordinating scheduling, navigation, and outreach with a compassionate, compliant approach. This role requires strong communication and multitasking in a healthcare setting, handling multiple channels and ensuring patient confidentiality.

Shifts run Monday–Friday across morning to late afternoon hours. The ideal candidate will be organized, patient-centered, and capable of educating patients about

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare, public health, or related field preferred.
• 1–3 years of experience in a healthcare call center, care navigation, care coordination, or patient-facing role.
• Strong verbal and written communication skills with a patient-centered approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) and standard office software.

Responsibilities

• Serve as a primary point of contact for patients across the care continuum, managing inbound and outbound communications via phone, text, and electronic messaging in a professional, compassionate, and timely manner.
• Engage patients proactively to support appointment scheduling, confirmations, follow-ups, care plan adherence, and continuity of care.
• Educate patients on available services, care options, and next steps, ensuring clear understanding of instructions and expectations.
• Assist patients in navigating the healthcare system by coordinating appointments, referrals, diagnostic services, and follow-up visits while addressing barriers to care.
• Support care transitions by reinforcing discharge instructions, care plans, and required follow-up actions in collaboration with clinical teams.
• Identify patient needs, concerns, or potential clinical red flags and elevate appropriately to providers, care managers, or clinical leadership.
• Manage high-volume call and message workflows while maintaining service quality, accuracy, and patient satisfaction.
• Verify and update patient demographics, insurance information, and eligibility as needed to support seamless care delivery.
• Accurately document all patient interactions, outreach efforts, and care coordination activities within the EMR and other tracking systems.
• Support care management and population health initiatives, including outreach campaigns, quality measures, and patient engagement efforts.
• Collaborate closely with providers, clinical staff, and internal departments to ensure coordinated, patient-centered care.
• Maintain compliance with HIPAA, organizational policies, and regulatory requirements at all times.

Skills

Healthcare call center experience

Care coordination

Patient communication

EMR experience

Bilingual preferred

Education

High school diploma

Associates or Bachelor’s degree in healthcare or related field preferred

Job description

CloseKnit is seeking a Patient Engagement Specialist to serve as the main contact for patients, coordinating scheduling, navigation, and outreach with a compassionate, compliant approach. This role requires strong communication and multitasking in a healthcare setting, handling multiple channels and ensuring patient confidentiality.

Shifts run Monday–Friday across morning to late afternoon hours. The ideal candidate will be organized, patient-centered, and capable of educating patients about