Remote Patient Engagement Partner

St. Luke's University Health Network; United States; Hybrid; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network seeks a Patient Engagement Partner – Access Center to deliver a superior patient experience by handling calls, scheduling, and referral management. You will work with practice and clinical partners to meet coordinated goals and ensure timely access to care.

The role requires strong communication, multitasking, and a patient-centric approach, with potential work-from-home alignment under the Network Work from Home Policy as needed.

Qualifications

• High School diploma or equivalent required.
• Minimum 1–2 years of demonstrated customer service excellence in a contact center preferred.
• Previous healthcare experience with medical terminology preferred.
• Previous experience with electronic medical record (EMR) preferred.

Responsibilities

• Answer incoming calls and schedule, reschedule, or cancel appointments per protocols in a high-volume Access Center.
• Determine handling path using expert questioning to route requests to clinics or escalate to a nurse when needed.
• Verify and update patient demographic and insurance information.
• Create a positive patient experience and resolve issues during the call within role scope.
• Manage referral queues and provide supplemental inbound support during high-volume periods.

Skills

Customer service

Communication

Multi-tasking

Time management

Education

High School diploma or equivalent

Tools

EMR software

Job description

St. Luke’s University Health Network seeks a Patient Engagement Partner – Access Center to deliver a superior patient experience by handling calls, scheduling, and referral management. You will work with practice and clinical partners to meet coordinated goals and ensure timely access to care.

The role requires strong communication, multitasking, and a patient-centric approach, with potential work-from-home alignment under the Network Work from Home Policy as needed.