Remote Patient Engagement Lead

Openkrill; United States; Teletrabalho; USD 75 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Dental, Vision

Paid vacation

Remote work

Resumo da oferta

Atlas Oncology Partners seeks a hands-on Patient Engagement Manager to lead a small team and drive patient outreach. This remote, full-time role blends ~80% telephonic engagement with ~20% leadership, starting with one direct report and plans to grow.

You will own enrollment targets, coach the team, build playbooks, and collaborate with Operations, Clinical, and site leadership to align outreach with clinic capacity.

Qualificações

• Bachelor's degree in a healthcare-related field or business with health sector relevance.
• 3–5 years healthcare experience in care coordination, patient engagement, or sales.
• Previous team leadership or supervisory experience preferred.
• Experience in a centralized contact center with high outbound activity is a plus.
• Ability to read performance dashboards and manage enrollment targets.
• CRM experience and strong documentation skills are valued.

Responsabilidades

• Lead the Patient Engagement team, coaching and guiding one direct report to start.
• Own enrollment and engagement targets and monitor performance against goals.
• Develop call scripts, workflows, and training materials for scalable outreach.
• Coordinate with Operations, Clinical, and site leadership to align outreach with capacity.
• Escalate barriers and data quality issues with recommended solutions to leadership.
• Provide hands-on telephonic outreach to patients and caregivers as needed.
• Review performance, conduct regular one-on-ones, and support recruitment and onboarding.
• Represent Atlas professionally to patients, caregivers, and oncology partners.

Conhecimentos

Team leadership

Communication

Customer service

CRM software

Documentation

Bilingual Spanish

Formação académica

Bachelor's Degree in Healthcare Administration, Sales, or other relevant field

Ferramentas

CRM software

Descrição da oferta de emprego

Atlas Oncology Partners seeks a hands-on Patient Engagement Manager to lead a small team and drive patient outreach. This remote, full-time role blends ~80% telephonic engagement with ~20% leadership, starting with one direct report and plans to grow.

You will own enrollment targets, coach the team, build playbooks, and collaborate with Operations, Clinical, and site leadership to align outreach with clinic capacity.