Remote Team Manager: Patient Advocacy

Hone Health; United States; Remote; USD 55,000 - 78,000; Full time

Benefits offered by this job

Remote-first environment

Equity options

Health insurance

Dental coverage

Vision coverage

Short-term disability

Life coverage

FSAs

LSAs

Unlimited time off

Tools budget

Team engagement events

Waived Hone memberships

Job summary

Hone Health, a remote-first online medical clinic, is seeking a Team Manager to lead Patient Advocates and bridge frontline operations with strategic initiatives. You will drive performance, influence processes, and shape outcomes while developing talent and delivering exceptional patient experiences.

Ideal candidates demonstrate leadership, experience in advocacy or support roles, and a passion for improving patient care in a fast-paced, high-growth setting.

Qualifications

• Experience in a Patient Advocacy, Support, or adjacent operational role.
• Demonstrated leadership, mentorship, or project management experience.
• Strong grasp of key support metrics (e.g., ticket solves, QA, CSAT, handle time).
• Excellent written and verbal communication.
• Strong decision-making, time management, and organizational skills.
• Track record of accountability and results-driven problem-solving.
• Passion for patient care, service excellence, and team growth.

Responsibilities

• Lead and support a team of Patient Advocates through performance management, coaching, QA, and ongoing development.
• Set clear expectations and use data to guide feedback, improve performance, and drive results.
• Coach underperformers and develop high-potential team members into future leaders.
• Partner cross-functionally to represent the voice of the Patient Advocacy team.
• Identify and elevate systemic issues with proposed solutions to improve workflows and tools.
• Deliver direct, empathetic, and effective performance conversations.
• Analyze trends to proactively address inefficiencies and refine processes.
• Help shape policies, SOPs, and operational strategies across the team.
• Manage and resolve patient escalations in a timely, effective manner.
• Collaborate with other Team Managers to ensure consistency and elevate standards.
• Take ownership of your team’s performance and engagement with minimal oversight.

Skills

Leadership

Project management

Customer support metrics

Communication

Time management

Accountability

Team growth

Tools

Zendesk

EMR systems

Job description

Hone Health, a remote-first online medical clinic, is seeking a Team Manager to lead Patient Advocates and bridge frontline operations with strategic initiatives. You will drive performance, influence processes, and shape outcomes while developing talent and delivering exceptional patient experiences.

Ideal candidates demonstrate leadership, experience in advocacy or support roles, and a passion for improving patient care in a fast-paced, high-growth setting.