Remote Patient Contact Scheduler

Franciscan Alliance, Inc.; Indiana; Remote; USD 24,000 - 31,000; Full time

Job summary

Franciscan Alliance is seeking a Patient Contact Center Scheduler to coordinate and schedule office visits, imaging, and related services. You will be the first point of contact for patients, assisting with registrations and routing to appropriate providers.

The role emphasizes accurate scheduling, patient communication, and collaboration with clinical teams, with opportunities to support EPIC workflows and financial discussions with patients.

Qualifications

• Required High School Diploma/GED.
• 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience Preferred.

Responsibilities

• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
• Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue.
• Understand when to elevate calls to RN, provider clinic, or PEAC leadership.
• Proactively elevate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
• Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks.
• Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
• Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

Skills

Healthcare experience

Call handling

Communication

Education

High School Diploma/GED

Job description

Franciscan Alliance is seeking a Patient Contact Center Scheduler to coordinate and schedule office visits, imaging, and related services. You will be the first point of contact for patients, assisting with registrations and routing to appropriate providers.

The role emphasizes accurate scheduling, patient communication, and collaboration with clinical teams, with opportunities to support EPIC workflows and financial discussions with patients.