Remote Patient Collections Supervisor: Lead & Elevate Care

Family Care Center; Florida; Remote; USD 65,000 - 70,000; Full time

Job summary

Family Care Center in the United States is seeking a Patient Collections Supervisor to lead a remote team handling inbound/outbound patient billing calls and tickets. The role ensures timely, accurate service, escalates disputes, and coordinates payment plans with financial assistance referrals.

Minimum qualifications include 5 years in healthcare collections or call centers, with at least 1 year in a supervisory role, and experience with EHR/billing systems. Strong MS Office skills are required.

Qualifications

• Five years of experience in healthcare patient collections, customer service, or call center operations.
• At least one year of supervisory or lead experience required.
• Experience with EHR and billing systems required.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Manages and develops staff with leadership, training, and coaching.
• Oversees inbound/outbound calls, tickets, and billing inquiries.
• Monitors workflow, response time, and service level targets.
• Escalates complex patient account issues and disputes.
• Coordinates payment plans and financial assistance referrals.
• Tracks KPIs and reports trends to leadership.
• Delivers training on communication, billing systems, and policies.
• Approves account adjustments within authority limits.
• Ensures compliance with regulations and organizational policies.

Skills

Healthcare operations

Supervisory experience

Call center experience

EHR systems

Billing systems

Microsoft Office

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

EHR systems

Billing software

Microsoft Office

Job description

Family Care Center in the United States is seeking a Patient Collections Supervisor to lead a remote team handling inbound/outbound patient billing calls and tickets. The role ensures timely, accurate service, escalates disputes, and coordinates payment plans with financial assistance referrals.

Minimum qualifications include 5 years in healthcare collections or call centers, with at least 1 year in a supervisory role, and experience with EHR/billing systems. Strong MS Office skills are required.