Remote Patient Collections Specialist

Cognizant; Boston (MA); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Patient Customer Service Representative - Collections to support US healthcare clients through remote work. You will handle inbound calls, arrange debt repayment and uphold HIPAA guidelines while delivering empathetic, compliant service.

The role emphasizes collaboration with stakeholders, accuracy in account changes, and potential outbound calls. A 1-year healthcare collections or customer service background is valued; the team offers flexible hours and supportive

Qualifications

• High school diploma required.
• At least 1 year experience in healthcare collections/self-pay.
• At least 1 year experience in healthcare customer service.

Responsibilities

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned.

Skills

Patient communication

Healthcare collections

Customer service

HIPAA compliance

TCPA guidelines

Education

High school diploma

Tools

Cerner

Job description

Cognizant is seeking a Patient Customer Service Representative - Collections to support US healthcare clients through remote work. You will handle inbound calls, arrange debt repayment and uphold HIPAA guidelines while delivering empathetic, compliant service.

The role emphasizes collaboration with stakeholders, accuracy in account changes, and potential outbound calls. A 1-year healthcare collections or customer service background is valued; the team offers flexible hours and supportive