Patient Customer Service Representative - Collections

Cognizant; Boston (MA); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Patient Customer Service Representative - Collections to support US healthcare clients through remote work. You will handle inbound calls, arrange debt repayment and uphold HIPAA guidelines while delivering empathetic, compliant service.

The role emphasizes collaboration with stakeholders, accuracy in account changes, and potential outbound calls. A 1-year healthcare collections or customer service background is valued; the team offers flexible hours and supportive

Qualifications

• High school diploma required.
• At least 1 year experience in healthcare collections/self-pay.
• At least 1 year experience in healthcare customer service.

Responsibilities

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned.

Skills

Patient communication

Healthcare collections

Customer service

HIPAA compliance

TCPA guidelines

Education

High school diploma

Tools

Cerner

Job description

About The Role

Location: Remote – US

Schedule: M-F 8am- 4:30pm EST - one day/week 11:30 am -8pm EST

As a Patient Customer Service Representative - Collections, you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the customer service team and work collaboratively with stakeholders and teams.

In This Role, You Will

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• High school diploma
• Minimum one year’s experience in collections/self-pay in healthcare: working with patients
• Minimum one year’s experience in customer service in healthcare

These will help you stand out

• Minimum one year’s experience in Cerner

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until November 5th, 2026.

The annual salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

CogWW901