Remote Patient Care Navigator for Seniors

SCAN; Riverside (CA); Hybrid; USD 27,552 - 37,195; Full time

Benefits offered by this job

Bonus program

Wellness program

PTO

Holidays

401(k) with employer match

Tuition reimbursement

Job summary

SCAN Health Plan in Riverside, CA is hiring a Patient Care Coordinator to support clinicians and coordinate care for members, helping keep seniors healthy and independent.

You will work with clinicians to deliver high-quality healthcare, process orders, arrange services, coordinate appointments and transportation, and obtain necessary documentation for timely care. Must have strong communication and organizational skills and be able to multi-task in a dynamic environment.

Qualifications

• High School Diploma or equivalent experience.
• Associate's degree or equivalent experience preferred.
• 1+ years of related experience required.
• Training or certification as a Medical Assistant preferred.
• Performs work under general supervision.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.
• Bilingual Spanish proficiency is preferred but not required.

Responsibilities

• Work closely with SCAN clinicians to coordinate and deliver excellent healthcare to our members.
• Independently coordinate essential patient care by processing orders, relaying orders to vendors, arranging services, ensuring timely service delivery, and obtaining reports or results when applicable.
• Coordinate patient appointments and transportation, ensuring specialists accept patient insurance and have all necessary documentation or authorization.
• Obtain patient care records and results from hospitals, doctor’s offices, labs and other vendors.
• Manage and triage incoming calls, mail, faxes and emails, including preparing forms for clinician completion and refilling approved prescriptions.
• Maintain inventory of supplies and materials needed by clinical staff, including stocking and ordering supplies as necessary.
• Conduct home visits with patients to complete assessments, deliver essential supplies, or facilitate virtual clinical visits.
• Communicate professionally with members, caregivers, clinicians, vendors, and community partners while promoting the mission, vision, and values of SCAN Health Plan.
• Seek out opportunities for improvements from trends in patient feedback or issues and propose viable solutions.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Clerical skills

Organizational skills

Multi-tasking

Education

Associate's degree or equivalent experience

Medical Assistant certification preferred

Job description

SCAN Health Plan in Riverside, CA is hiring a Patient Care Coordinator to support clinicians and coordinate care for members, helping keep seniors healthy and independent.

You will work with clinicians to deliver high-quality healthcare, process orders, arrange services, coordinate appointments and transportation, and obtain necessary documentation for timely care. Must have strong communication and organizational skills and be able to multi-task in a dynamic environment.