Remote Patient Care Coordinator - Weekend Shifts

CVS Health; United States; A distancia; USD 23.000 - 35.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Bonus eligibility

Benefits for part-time employees

Descripción de la vacante

CVS Health is seeking a Patient Care Coordinator I (After-Hours Weekend) to support patients relying on nutrition therapy. This remote role serves as the primary contact for patients, caregivers, and healthcare providers, coordinating refill orders and maintaining records.

You will verify documentation, assist with payments, and route inquiries to appropriate teams. The position emphasizes delivering compassionate, accurate service while handling high-volume periods and complex scenarios.

Formación

• Minimum of one year of customer service experience.
• Strong communication, organizational, and customer service skills.
• Ability to multitask in a fast-paced environment.
• Demonstrated problem-solving and decision-making abilities.
• Ability to work independently in a remote environment while maintaining productivity and quality standards.

Responsabilidades

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed.
• Assist patients with refill requests, payment processing, and general account-related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.
• Receive and process credit card and other payment transactions accurately.
• Support team members during high-volume periods and complex patient service situations.
• Ensure a positive patient experience through professional, compassionate, and efficient service.

Conocimientos

Customer service

Strong communication

Multitasking

Problem solving

Independent remote work

Educación

High School Diploma or GED

Herramientas

Microsoft Outlook

Microsoft Excel

Microsoft Word

Descripción del empleo

CVS Health is seeking a Patient Care Coordinator I (After-Hours Weekend) to support patients relying on nutrition therapy. This remote role serves as the primary contact for patients, caregivers, and healthcare providers, coordinating refill orders and maintaining records.

You will verify documentation, assist with payments, and route inquiries to appropriate teams. The position emphasizes delivering compassionate, accurate service while handling high-volume periods and complex scenarios.